Policies

RETURNS

In the event that you are not 100% satisfied with any item you purchase, we accept returns on any item that does not meet your expectations set upon your purchase. All returns must be approved prior to returning. To start the return process please email nobahfett@gmail.com for approval and details. We reserve the right to deny a refund to the sender without prior return approval. Upon return, the printed object must be in the condition it was sent in to receive a full refund. Once your return is processed you will be notified of the approval or rejection of your refund. If approved, money will be sent back to you as immediately upon approval. If your order does not get approved for a full refund due to not meeting the conditions to receive one, a full refund for store credit will also be considered as an alternative.

RETURN SHIPPING

Customers are responsible for return shipping costs. Shipping costs are non-refundable. If you are shipping an item over $50, please consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

RESALE

Our products are not authorized for resale. Any attempt to return an item purchased through a third party will render our return policy void.

SHIPPING POLICY

Once an item leaves the facility, Imagine Ark is no longer responsible for the order. Please ensure you have the correct address on your order as Imagine Ark is not responsible for mis-delivered orders. Imagine Ark is not responsible for orders lost in transit.

FOR ORDERS WITHIN THE U.S.

We suggest customers opt for Priority or Priority Express shipping for the enhanced speed of travel.

FOR INTERNATIONAL ORDERS

We currently do not support any international orders. All shipping addresses must be within the U.S.

SHIPPING DETAILS

Upon your purchase, you will be contacted promptly to confirm your purchase. Once your desired print has been completed, you will be contacted a second time. Finally, once your items has been shipped, you will be contacted a third time. We will ship using UPS priority ground shipping to get your order to you as quickly as possible. If you are residing in within or around the Rockingham County, NH, then you may be eligible for direct delivery or pickup with one of our staff members.